Worst Service Provider

<p>I requested a quote online on a handset that was on contract on my brother-in-laws name and soon thereafter guard risk insure began debiting my brother-in-laws account monthly without his consent and all I did was request a quote. This is *****!!!</p> <p>I then spent 5 to 6 months trying to get hold of them and i could never get through. ********** </p> <p>When dialling the above number the operator presents the option " if you would like to speak to a consultant press 0 " and when you do so the operator then says " the selection you have made is incorrect " ???</p> <p>Just recently, my "waterproof " Sony Xperia Z3 Compact fell in a shallow puddle of water, it needed to be sent in for repair.</p> <p>Sony Slogan : <br />: Snap away with a waterproof smartphone<br />With the waterproof Xperia Z3 Compact, you can take pictures with the best smartphone camera while swimming in fresh water for up to 30 minutes. You can even dive down to 1.5 metres with it. Just remember that all the covers for the micro USB port, the nano SIM slot and the memory card slot must be firmly closed<br /> <br />I don't see how my phone is "water proof " I went into an MTN Branch and the consultant logged a claim for me and notified it could take a month before my phone is returned because they have had a problem with Guard Risk insure and there is a back log although the claim form that I had completed said that claims are processed within 24hrs. A lot of money spent on a pathetic product. I regret my purchase, never going back to sony products or MTN or Guard Risk insure ever again.</p> <p>Needless to say, my claim was not processed within 24hrs. My phone was collected a week later after much fighting and arguing and calling and emailing, The loan phone that is promised in my contract was and is not available so now i'm stuck without a phone.</p> <p>Sony advertises falesly and I purchased their phone only to find out that their selling card is a blatant lie. Guard Risk Insure promises and commits to several things in thier contract which they have failed to uphold. Niether of these companies are honest, both infact are ********* and I will advise all against them. MTN is none the better, as my service provider they could have done more to assist me seeing as I purchased the piece of **** phone from them and the Guard Risk is the Insurance provider that they have chosen to select.</p> <p>Handset policy number : SPP75342</p> <p>IMEI : ********** 135 03</p> <p>Ref : ********** . 290331</p>