1 reviews | Active since Jun 2016
Worst Service Provider
<p>My account escalated to MTN's legal department because I missed a couple of payments. I paid the full amount of R2120.24 that I owed on Thursday 12/05/2016. My account is still blocked.. No one at customer service can help me with a number for your legal dept. I believe that I will be billed again on the 26/05/2016, yet, I am paying for something I am not using.</p> <p>After all this, i found a number for VVM online and they told me to send my proof of payment to them. I sent it on 26/05/2016.</p> <p>After sending my proof of payment to *** on the 25/05/2016 I received an email saying that the payment will be allocated to the correct account. How long is this procedure suppose to take?</p> <p>Can someone please give me a number for the MTN legal department because all the numbers i got online and on the mtn website does not work. Even the store could not give me a number for their legal dept. HAWWWW!!!!!</p> <p> </p> <p>Getting really frustrated with mtns poor service! I am paying for something that i cannot use! All this money spend on airtime and paying a bill that i am not using can be used to find a laywer and sue MTN.</p> <p> </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that your lines were reactivated on the 03/06/2016 as per respond from our legal department.please check response below"
Y'ello!
Thank you for your email.
Please note that both lines are now active.
Kind regards,
Nonhlanhla Zwane
Legal Department
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that your lines were reactivated on the 03/06/2016 as per respond from our legal department.please check response below"
Y'ello!
Thank you for your email.
Please note that both lines are now active.
Kind regards,
Nonhlanhla Zwane
Legal Department
warm regards
mike
REQ:***
