WORST SERVICE PROVIDER

I'm on a phone contract with MTN and I am also insured with them. I booked in my mobile handset in for repairs on 09.02.2016, the handset was collected on Friday,13.02.2016. I had since not been contacted and unable to reach anyone who could be of assistance. Every consultant was rude, impatient and only put me through to 'someone who can assist' only to hold for many minutes. Some promised to call me back and they never did. I then got into contact with someone who said that the handset was booked in on the 18th, then another update that it was booked in on the 23rd. I made another call, only to be told that in order for it to be repaired, I needed to switch the 'find my iPhone' application off. All of this after 21 days of booking it in, already WAY passed the promised time of return.<br> <br> Another thing is that, I was not provided with a courtesy phone when the amount of insurance I pay provides for that. The one lady said to me that MTN did not have any more to give out. How in the hell does a telecommunications company run out of phones? <br> <br> This by far the worst experience I've ever had for a service the I PAY for without fail. <br> DISGUSTING SERVICE MTN.