ZA
Zinnia A
1 reviews | Active since Jun 2019
06 Jun 2019, 10:58
WORST SERVICE PROVIDER
This is the worst mobile network anyone could ever use. They take your money and give pathetic service in return. The call centre agents (MTN service champions like they call themselves) does not know what they are doing. They are not fully informed and educated about the service themselves. This leaves you as the paying customer with a lot more uncer*****y. This is suppose to be as efficient as going into a store. Not at all what I expected after having two contracts with them for a year and a half now.
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Replies (1)MTN South Africa's replyOfficial
07 Jun 2019, 09:23Good day Zinnia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation the matter has been resolved as you opted to change into being a cash paying customer.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation the matter has been resolved as you opted to change into being a cash paying customer.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply07 Jun 2019, 09:23
Official
Good day Zinnia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation the matter has been resolved as you opted to change into being a cash paying customer.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation the matter has been resolved as you opted to change into being a cash paying customer.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
