1 reviews | Active since May 2016

27 Mar 2017, 14:36

WORST SERVICE PROVIDER

<p>5 WEEKS LATER I STILL DONT HAVE A PHONE AND YET I PAY INSURANCE EVERY MONTH TO ENSURE THAT I DONT GET THIS ...</p> <p>TURN AROUND TIME FOR MTN IS 5 WORKING DAYS , ITS BEEN FIVE WEEKS?</p> <p>I WONDER HOW LONG DO THEY WAIT TO BLACK LIST YOU OR DISABLE YOUR PHONE WHEN YOU HAVENT MADE A PAYMENT, SERVICE IS SLOWER THAN HOME AFFAIRS BUT THEY ARE QUICK TO DO THE DEBITS ?? JUST SAYING.</p> <p> </p> <p>I WOULD LIKE TO KNOW BY WHEN WILL I GET MY NEW PHONE??</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Mar 2017, 19:31
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***