Worst service provider
<p>I'm really getting frustrated by the way MTN treat us as customers. My line was not working for more than 24 hours, now that it's back on, you have decided to take my minutes which were more than 350 & 600 SMS. Your call center agents can't explain or help me with my issue. I have important calls that I had to make, but failed to do so because of your incompetence. This morning I tried to top up so that I can make calls, that is not even reflecting. <br />Can my account be looked & sorted ASAP
Good Day Lydia Nani Nkutha
Please accept our apologies for any inconvenience experienced.
Kindly be advised that as per our systems your still have your minutes and SMS’s. Please note that on the 17-08-2016 you had a balance of 388 minutes and 600 SMS’s and on the 20th you still had the balance of 388 minutes, and as of 24-08-2016 you have a balance of 332 minutes and 600 SMS’S.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards.
Zukiswa
REQ: **********
Good Day Lydia Nani Nkutha
Please accept our apologies for any inconvenience experienced.
Kindly be advised that as per our systems your still have your minutes and SMS’s. Please note that on the 17-08-2016 you had a balance of 388 minutes and 600 SMS’s and on the 20th you still had the balance of 388 minutes, and as of 24-08-2016 you have a balance of 332 minutes and 600 SMS’S.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards.
Zukiswa
REQ: **********