BD
Beverley D
1 reviews | Active since Aug 2015
14 Oct 2015, 13:09
Worst service provider
I Had bought bis on 25 Aug and on 17Sept it stopped working and every agent I have spoken to MTN have a different version to tell me I complained on the mtn site and up today it is not resolved the person who responds to complaints here don't see to it that the problem is resolved I was promised by more than four call centre agents that a credit will be processed to my number for the days between 17-28 September.
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MTN South Africa's replyOfficial
16 Oct 2015, 10:58Hello Beverlyhd,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on the system and it shows that the BIS was cancelled by ussd code from your phone on 2015-09-18 11:28:35 therefore we cannot credit your account.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on the system and it shows that the BIS was cancelled by ussd code from your phone on 2015-09-18 11:28:35 therefore we cannot credit your account.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply16 Oct 2015, 10:58
Official
Hello Beverlyhd,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on the system and it shows that the BIS was cancelled by ussd code from your phone on 2015-09-18 11:28:35 therefore we cannot credit your account.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on the system and it shows that the BIS was cancelled by ussd code from your phone on 2015-09-18 11:28:35 therefore we cannot credit your account.
Warm Regards
Nompumelelo
REQ:***