1 reviews | Active since Mar 2015
worst service provider!!!
I have three contracts with mtn in may I went to the gateway store to make a payment the guy then told me I was in credit for may n I didn't have to make a payment I then next day went back to make sure and he said the same thing I then believed them but after that in July I received a bill stating I have an outstanding balance of R1200 and something upon calling mtn customer service and billing department several times nothing has been done the first time the girl I called said mtn made an error and will callback in 24hrs n sort this out no1 contacted me I called again another lady said I will be contacted because it's mtns mistake n they will recalculate the bill n put the right amount still no one contacted me I then phoned again and was told the same lie some one will assist me soon mtn is full of nonsense I will never in my life go with them again and I will like this to be sorted out asap before I go any further because I'm sick and tired of calling people who doesn't even understand ur query and keep been told the. Same lie over n over I need this sorted out asap I'm very upset with the appalling services I have received from mtn and will never. Recommend anyone to them
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that an amount of R 1300.00 was allocated to your account in error on 2015-05-19 hence you advised that your account was in credit, the account was later corrected and the amount was reversed. Your account is currently in arrears by R 1311.40 and the current balance is R 963.50.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that an amount of R 1300.00 was allocated to your account in error on 2015-05-19 hence you advised that your account was in credit, the account was later corrected and the amount was reversed. Your account is currently in arrears by R 1311.40 and the current balance is R 963.50.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
