1 reviews | Active since May 2009
WORST Service Provider!!
After spending close to 6 hours on the phone my queries are still not resolved. I cannot find anyone that can log a proper query and send me an itemised bill for the invoice in question. If a consultant don't want to deal with the query they simply drop the call, so you have to phone again. I will advise anyone i speak to NOT to use MTN at all!!! When i asked older reference numbers to be checked i'm informed that the billing department has cancelled them due to strike!! SERIOUSLY!!! When i questioned my call charges i was informed that minutes available can only be used to call someone on the MTN network. I'm not sure who provides training for these consultants but clearly they have no clue themselves. I am truly appalled by the level of service provided by MTN. Clearly you do not care to loose your customers. You are by far the worst service provider. I'm considering cancelling my contract as i'm not sure what i will be billed for next or what mistakes i'll be paying for.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from our consultants. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the request for the Itemised billing to be resent is still pending with the billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from our consultants. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the request for the Itemised billing to be resent is still pending with the billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***