Worst service provider

I am extremely dissatisfied with the level of service I have received from MTN. I have made multiple attempts to resolve an issue regarding apparent overbilling on my account, but unfortunately, no clear or satisfactory explanation has been provided by customer care.

According to my agreement, I am expected to pay R260 for data and R67 for device insurance. However, I have noticed that more than R1000 is being deducted from my account without proper justification. Despite raising this concern, the matter remains unresolved, and I have not received any refund.

What is particularly concerning is that I have been informed I would need to pay a significant cancellation fee should I choose to terminate the contract, even though the billing discrepancies have not been addressed.

This experience has been highly frustrating, and at this point, a prepaid data option seems far more reliable than continuing with a contract under these circumstances. I sincerely hope this issue can be escalated and resolved promptly.