1 reviews | Active since May 2013
worst service provided
On 31 July i contacted the mtn call centre regarding a billing query i had. I noticed an increase in my statement which wasn't much but i still wanted to know why. I spoke to a lady by the name of Grace quite unhelpful if you ask me. She kept saying as per the T&C i must pay the additional amount and all i wanted to know is why i did not receive any form of communication/notification. All i was told was \everyone else"received the notification that's why I'm paying the additional. I frankly don't care about what everyone else is paying all i want to know is why no notice was sent. She then told me a supervisor would call me back and nothing happened. I called today again and i got through to someone else who said Grace would call me back. When she did she came with a some attitude which I didn't exactly ask for. With no help whatsoever as usual what i always get from MTN. All i wanted to know why the increase without notification? It is my money i am allowed to ask these questions. And as usual nothing will happen from here. So what can MTN do to keep me happy?"""
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015, please accept our sincere apologies if you have not receive the notification.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015, please accept our sincere apologies if you have not receive the notification.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***