WORST SERVICE ON THE PLANET

MTN called me saying I can upgrade, so I did. I took insurance with it. Problem 1: They shipped my order to a completely different address in another province. I then had to wait 2 weeks to actually get the phone. A month later the phone got water damage, I went to the MTN Repair Center to take the phone in Problem 2: They say they cant take the phone in. I have to fill in an insurance form and mail it, thereafter the phone will be collected, repaired and delivered. How long is that not gonna take? Problem 3: The email on the form is outdated and I had to google the correct one. Problem 4: MTN Insurance then rep**** saying that phone is not on the system. The old phone is listed. I then called hem trying to sort this out. Problem 5: They said I must call Customer Care to get proof that the contract was upgraded, because they don't get notified. So I must do YOUR JOB for you? Problem 6: I then called customer care, after some struggle they found that my phone was indeed upgraded, but WITH NO INSURANCE. So I cannot claim, even though I asked for insurance. Problem 7: I asked for them to pull the recordings of the conversation when I placed the order and upgraded. That is now going to take up to 72 hours. That means I am without a phone until then..... Lets ****** hope they can actually trace a recording!!!