Worst service of the year

In April 2020 in app**** for a contract with MTN for two phones. of which communication was not good. I only received one which i was fine with, my request was that my current MTN number be used as the contract number. The contract was loaded on a wrong cellphone number. I noticed my number was not converted to contract. when i queried with the person who helped from the start, he said he will follow up and get back to me, which did not happen. I followed up after four days, and he send me screen shots of emails and said it is being corrected. All this happened in the first week and a half of May 2020. I was not receiving any communication what so ever from anyone, I always had to initiate the communication line to no solid answer.

On the 9th June 2020 I received an invoice, which still had the incorrect number. I tried calling the sales guy to no avail. I send him a text asking him to cancel the contract because , i am not getting any service from him/MTN at all. i found his respond to be arrogant, cause i felt like he didn't care at all.

I asked my brother to follow up for me, and he was told the claim is on the system but it has not been allocated to anyone. He gave them till Friday to get back to him, and not surprising, but I am still waiting.

I have been patient thus far and I am out of patience.

I have been using the phone , but the benefits that came with the sim card nothing at all. I will not be paying the invoice you send me.

I do not want this contract anymore, i was a good deal but it is not worth the terrible service I am getting.