Worst service of my life

Please stay away from MTN, they are a bunch of day light ******s who's only out to take consumers hard worked money just because they think they can.

I want to start this complaint from the beginning, so that you will see what they all about.

1. Last month I bought a work from home bundle that cost me R200 for 7.5 Gigs of Data and it worked perfectly FINE, but this month they falsely advertised a work from home bundle for R249.00 for 20 Gigs and it was for 30 days, I was so impressed with MTN that I even recommended my colleagues at work needed to start changing to MTN...But wait for this..

I didn't get any WhatsApp messages and I couldn't access any of my social media account's and I thought it might be a network problem, but I started getting worried when my colleague told me that he had bought the same bundle and he also couldn't utilize it, he said that the consultant that he spoke to told him that he had bought a educational bundle and that they could not refund him, he changed his network provider immediately, that goes without saying...

So thinking that this could also be the case with me, I called through to the MTN call center and spoke to a consultant by the name of LUZUKO, who informed me that it was an error on their side and that I should just switch my phone off and on again after 15 minutes because he will just rest it from his side...

I did exactly as he said and upon switching my phone on, there was no change and I decided to call their call center again, where I got through to Samkelisiwe Dlamini who told me that I had bought the wrong bundle but that my contract was not compatible with the bundle that I bought, but I explained to her that I had bought the same bundle last month and that it was unacceptable as R250 does not fall from the sky, that is hard earned money that I wake up early every morning to go to work and earn an honest living, she proceeded to go and ask her manager if he could maybe do something in this regard and left me on hold for approximately 20 minutes, upon her return she casually came back and said, sorry sir but upon confirming with my manager there is nothing that we can do to assist and bought the wrong bundle.

I asked to speak to the Manager and another 10 minutes thereafter he came to the phone and also casually said that I had bought the wrong bundle and that he cannot assist in that regard, being very upset at this point in time I literally asked him after I have been a loyal customer of MTN for such a long time this was the type of treatment that I am getting.

I proceeded to inform him that they were falsely advertising that options to buy data and than play the victim and say that there was nothing that they could do, he did not say a thing and started getting agitated when I asked for his name and surname, and he rudely asked me, why I wanted those details and I told him that I have the right to do so, he reluctantly gave it and his name is YUVEL MOODLEY, what a disrespectful individual who does not take the customers serious, he just wanted to get me off the call...

I want to reiterate that I am not going to leave this matter lying down until I get my refund and I will no longer be affiliated with a bunch of daylight ******s like MTN telecommunications network, they are a bunch of ******* who employ rude disrespectful agents to give their supposed clients a very cold shoulder and are really disrespectful

My cellphone number is *** and my name is Ryan Miller and the ref number for that call was ***

If I can get Yuvel Moodley's superior to give me a call back only if they are going to rectify this injustice than please do, otherwise I will lay a complaint everyday until they do