1 reviews | Active since Nov 2016
Worst service of my life
<p>I recently had a problem with my biz it was loaded but not working I called MTN in which the first calls I made was hanging so long I did 2 set of nails before anyone even answered this started an entire line of course from the 14th of October up until today initially they said it was a problem with the handset we had to take it to the shop they change my settings all of those came back as not the problem eventually they figured out it was an a a PN problem on their side this took another 3 weeks before I lost my temper and called again on the 18th I reached a gentleman that actually wanted to help he was the only one out of the entire lot that was helpful they've managed to fix the problem and said they would reload my biz and surprise today my Biz isn't loaded so I called MTN back and the lady is trying to tell me that they loaded money on my phone which I never received an SMS for and magically got eaten up by the Internet connections which is kind of funny since my phone wasn't working anyway and I had to swap phones but congratulations MTN I've been with you since I've had a handset and I'm turning 40 this year here is the joke was service like yours I don't think people will stick around long it's used to be awesome service I've had Nothing But Trouble for a month and that is shocking no client feedback no calls when promised rude people on the phone people that sound like they really want to be anywhere else but at work your service sucks I will be trying out Telkom at least I have a smile so please feel free to take your 60 rand and pay your *********** staff for a job well done</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the relevant department involved and appreciate your patience while the investigation is underway. Feedback will be provided as soon as possible.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the relevant department involved and appreciate your patience while the investigation is underway. Feedback will be provided as soon as possible.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
