Worst service of my life!!

<p>I took out an mtn 24 month cellphone contract in May of 2014. On 04-April-2016 I called in to the call centre to confirm that my contract should be cancelled, I was advised that it will be closed off and cancelled and I will not receive any more debit orders after my last payment on End May 2016. In June 2016 and July 2016 i received another two debit orders of R365 each. I called in again on the 02-July-2016 to query this and the consultant advised me that the contract will be cancelled and my account will be refunded in 21 days.(Which I did not receive) In August 2016, the debit order amount changed to R199 and still went off and then again this month in September 2016 as R199. I called in on Friday 02-September-2016 to query this, on the recorded line, the lady told me that it will now definetely be cancelled and a refund is due to me but I should call in on wednesday (07-September-2016) to Authorise the refund(Reference number for call = ********** 28). When calling in, a new agent then advised me that there is no refund available after explaining the situation and my frustratuions. He then went on to say that they will continue to charge me the R199 because of data/airtime etc. I have never used the sim card from the time i received it, only the cellphone. Now to be charged for something I dont use even though I called in a month in advance to cancel ??? What kind of service is this?? I told the consultant that I want to speak to his manager, he put me on hold saying that there is a MORE serious matter the manager is dealing with insulting me in the process. I write this complaint while still on hold for the past 30 minutes bringing the total duration of the call to more than one and a half hours. All I want is a clear confirmation of the contract to be cancelled and the refund of all the money that was taken from my account!!! (Contract number in question ( ********** ).</p>