PN
Prosper N

1 reviews | Active since Apr 2015

15 Apr 2015, 10:45

WORST SERVICE OF A LIFETIME

Good day<br> <br> I am currently receiving the worst service of my life from mtn insurance and really need your urgent assistance as this is affecting my business.<br> <br> My phone was ****** last month and when i tried to log a claim i was told i dont have insurance.<br> After a week or two of investigation between MTN Featherbrooke and MTN Insurance my application Ref number was picked up..***..<br> <br> A claim was then later submited early last week with Ref number ***<br> <br> Since then i havent received any feedback at all..I call mtn insurance on a daily basis and all they have to say is we will escallate and get back to you before end of day since the whole of this week..<br> <br> What kind of service is this? Honestly you dont care about customers at all..<br> <br> <br> Heart Broken<br> <br> Customer<br>

0
Replies (2)
MTN South Africa
MTN South Africa's reply29 Apr 2015, 16:37
Official
Hello Proez,

Thank you taking time to speak to me today.

Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.

Regards,
Lawrence

REQ: ***

PN
Prosper N's update16 Aug 2016, 08:47
Reviewer Update

Good Day Lawrence or MTN Represantative

Please kindly give me your direct number that i can contact you on regarding my grievance .