NL
Nanjali L
1 reviews | Active since Aug 2018
01 Aug 2018, 17:06
Worst Service Network
I sent an email to cancel a business contract with an instruction to keep the numbers on prepaid. They wrote back to advice that the numbers will be terminated on the 25 July. I followed up with them to advise them that as per earlier communication to keep the numbers on prepaid. On 25 July they still went ahead and terminated the lines. I called in and sent emails to ask them to reconnect these numbers and they promised to reconnect within 24 - 48 hours. Low and behold I have called several times and after being transferred from one person to the next these numbers are still not reconnected.
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Replies (3)
MTN South Africa's replyOfficial
01 Aug 2018, 21:18Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please assist me with the MTN account number and cell numbers in question for the prepaid request.
The request will escalated to the business department for assistance with reactivation and then to prepaid migration.
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply01 Aug 2018, 21:18
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please assist me with the MTN account number and cell numbers in question for the prepaid request.
The request will escalated to the business department for assistance with reactivation and then to prepaid migration.
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
06 Aug 2018, 22:12Good day Nanjali lungu,
I have checked my inbox to see if I have received the account information regarding the lines that has been deactivated, I have not received any feedback from your side for the account details to be send to the billing department to reactivate the lines and to convert the numbers to prepaid.
If your complaint has been resolved please notify me.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply06 Aug 2018, 22:12
Official
Good day Nanjali lungu,
I have checked my inbox to see if I have received the account information regarding the lines that has been deactivated, I have not received any feedback from your side for the account details to be send to the billing department to reactivate the lines and to convert the numbers to prepaid.
If your complaint has been resolved please notify me.
Kind Regards,
Alice van der Merwe
Best regards,
NL
Nanjali L's updateReviewer Update
07 Aug 2018, 08:37The query has been resolved though we now have to go back to MTN and rica the numbers that MTN cancelled, had they followed my many instructions they would not have to go back to MTN. Not acceptable, simply bad service throughout.
NL
Nanjali L's update07 Aug 2018, 08:37
Reviewer Update
The query has been resolved though we now have to go back to MTN and rica the numbers that MTN cancelled, had they followed my many instructions they would not have to go back to MTN. Not acceptable, simply bad service throughout.