Worst Service Network
<p>I upgraded my contract to get a S7 and GearVR at the beginning of November 2016 at MTN store Garden Route Mall, George, Westeen Cape. I was billed R300 more than my contract agreed amount monthly until the Head Office in Florida resolved the issue once I visited them. I was given a GearVR that is not compatible to the S7, when I returned it 3 November 2016 I was informed I will be provided with a suitable one but 8 February 2017 and I was informed by the store manager Ashraf Sodoms to get another one via Samsung Rewards Competition. MTN head office says it cannot assist with a GearVR. Yet I signed a contract including a GearVR. STAY AWAY FROM MTN. Today I tried to make a call, it keeps saying I have no airtime and when informed a consultant on 1808 she said before dropping the phone on my ear that Id have to turn off the mobile data on my phone before I make a call and this is normal way their network works now.</p>
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MTN South Africa's replyOfficial
16 Feb 2017, 15:13Good day Bongiwe,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we have have sent an urgent escalation to the store management as and have requested them to contact you urgently on your 072***61 number to resolve the issue regarding your Gear VR as the store should have stock of this.
Thank you once again for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2017, 15:13
Official
Good day Bongiwe,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we have have sent an urgent escalation to the store management as and have requested them to contact you urgently on your 072***61 number to resolve the issue regarding your Gear VR as the store should have stock of this.
Thank you once again for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,