Worst service MTN SA

Logged a query on Sunday 29/04/2018, then I was asked to forward supporting documents to ********** which I did as soon as I put the phone down. Then I followed up later on to be told that the person I sent the email to has left for the day and that I should mail them to ********** and was told that everyone has access to that mail so my query will be sorted in 24 hours. It is Tuesday today and I followed up again as my query is still not sorted and spoke to Ntando Mzimela who did not even want to answer my questions regarding my query and then she told me to now send the documents to her again and wait another 24 hours for them to resolve my query as she does not see any record of my query. Then I asked her to speak to her supervisor by the name of Jodesh, who then refused to speak to me and then Ntando decided to cut my call. Been with MTN for 18 years I guess they have had enough of my money then it's time go. Pathetic service ever.