Worst Service Kathu

If only there was a -5 Star rating. Good signal, WORST customer service ever! I haven't received any good service from Kathu branch up to date. They make a mistake (2 times now) on your account and they don't get to the point of sorting it out. They have been busy with my current query for about two weeks, and the only response is that head office is busy sorting it out, they don't know what's going on. According to MTN Customer Care, they should be able to correct the mistake within the store. It usually goes like this: 1) Sorry sir, we will call you back. 2) They NEVER call back. 3) You call them back and get the unfriendly tone because how dare I phone them back. 4) With that you get the same answer as usual: We will call you back. And then the whole sycle starts over. When you go to another store, they just say: call 135 and sort it out. Every time there is a different excuse.