Worst service I've ever had.

I ended my contract with Mtn years ago around 2014. When I wanted to get another contract with them in 2018 at Menlyn mtn shop they told me I can't get a contract as my credit score failed me. They said I still owed them money. I was unaware of this. However, I asked them what I owed and paid the outstanding amount in the shop.

I wasn't able to to take out a contract with them because they said it will take a few days for their systems to update. I left it at that. in 2020, When I app**** for vehicle finance, they told me MTN loaded a default on my name. I tried contacting them to sort it out. I phoned *** according to the website's direction but after telling me about UNISA deals for 10 monutes the call gets cut.

eventually, I got to send MTN my bank statements showing that I paid the amount due in 2018. They said they will update their systems. I tried to apply for a home loan recently and surprise suprise, I still had a default on my name from MTN saying I owe them money. I emailed customer care on which a person with the name Thobeka Maya gave me an amount due. Instead of trying to prove I already paid this I paid it again at the beginning of April 2021 and asked for a paid-up.

I still haven't received a paid-up letter to this day. I drove to their head office where they said they can't assist that particular day. Since then I've been phoning every day spending about 3 hours on the phone waiting to talk to someone who can assist. every time they just say I must phone back in an hour!

If I can't give a paid-up letter to the banks soon, I will lose out on buying my dream home and it would be solely MTN's fault. Very unfair! I've tried and tried. Just no help. Can MTN please just assist me!