EB
Erika B
1 reviews | Active since Mar 2013
31 Mar 2015, 10:00
Worst Service in the World!!
I have had numerous issues with MTN, from them owing me a credit since December 2013 (one of the reference numbers: REQ:*** Request Detail) talking to Trevor Nkuna, Cheldon Whatson and Arthur Khambule to MTN owing me Data as the package I was offered came with 500 meg free data per month and now for the past three months trying to transfer my data simcard to a prepaid sim. I have sent numerous emails to the complaints department with NOT ONE response (ref nrs: ***
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MTN South Africa's replyOfficial
16 Apr 2015, 11:46Hello KaylKate,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply16 Apr 2015, 11:46
Official
Hello KaylKate,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***