Worst service in South Africa

I've had trouble with their billing system since I received the contract and coincidentally travelled the country without finding a branch to help me. This time my contract has finally run out and instead of giving me any options they've automatically raised the price by roughly 50%, and it's impossible to get hold of any on the customer service hotline, which is apparently the only way to cancel my contract. I've never had worse service and never experienced such determination to stop me from interacting with a human who could help me. While writing this review, after a 40 minute wait on hold for someone to talk to, I managed to cancel my contract. It was done within minutes and I was told that the reason the price went up is due to the special my contract was under, at time of purchase, falling away. The fact that they raised the price without letting me know is theft as far as I'm concerned. I'll never recommend MTN to anyone and will actively promote other brands.

As an aside, one of the branches I visited where I insisted on having someone help me, the assistant just took my phone and dialled customer service, while I was under the impression that they were checking my phone's information. I'm still certain that the billing issue at the time was an over charge I'll be glad to have no dealings with MTN.