KH
Karen H

1 reviews | Active since Jun 2016

27 Jun 2016, 08:45

Worst service in history

<p>If I could give a minus 10 for this pathetic, useless company, I would! I have had nothing but problems since my account was taken over from Nashua Mobile by MTN. "Customer serivce" my ass! You can never get hold of them by phone and if you email them, it takes up to 2 weeks to get a response!!! Even though my account is up to date, I received an sms that it was overdue. I then paid and received a confirmation sms that the monies were received. The next day MY ACCOUNT WAS SUSPENDED! This happens on a regular basis and I have never been more frustrated and disgusted at a service provider. I have had my cell for 18 years and NEVER had this kind of bad service!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Jun 2016, 11:54
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Thank you for the payment. Your line is open for making calls.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ: **********