Worst service imaginable

I upgraded my one contract phone and put a second working phone on contract. After 7 weeks, the phones arrived. The contract was done and both sim swaps had to be done. After 2 days and 2 emails, the one swap was done. After another 5 days and a couple of emails, the second swap was done, but did not work. It took MTN a full week and many emails and phone calls from myself and the MTN agent en Cradock to eventually get the phone working. The instrument then did not work 24 hrs and the problems started with the screen going red. MTN say they can not replace the instrument because the contract is older than 7 days.The phone must be sent in for a repair resulting in myself being without a phone for another unknown period and I then have a \new"repaired phone.The response of the MTN Eastern Cape Regional manager is \""WE WORK ACCORDING TO A SYSTEM\"" This is typical of their lack of customer care and lack of urgency to have a problem resolved. """