1 reviews | Active since Apr 2011

22 Apr 2015, 10:10

Worst Service if the call ever gets answered!!!!!!

I have been trying since February 2014 to register at [URL Removed] I received an activation link which never worked. I have tried calling MTN, e-mailing, calling, E-mailing and still to date the issue has not been resolved. The calls to 808, either get disconnected before a consultant answers or they disconnect it upon answering so that they dont have to work. but this is once constant service i have received from MTN. This morning, i was on the line for 44 minutes to get assistance with the MTN Shop account which I have been unable to log into for the past year because it says your account is not validated, click on the activation link\. this morning

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Replies (1)
MTN South Africa
MTN South Africa's reply04 May 2015, 14:01
Official
Hello NiTro1307,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.


Best regards
Mantoa
REQ:***