1 reviews | Active since Apr 2017
WORST SERVICE I HAVE EVER RECEIVED FROM MTN UPGRADES OVER THE PHONE NO DELIVERY RECEIVED 9 DAYS LATER NOT EVEN A PHONE CALL??????
<p>i recently phoned MTN to upgrade my contract on the 3rd of June and i was successful with the upgrade and was told the phone will be delivered with in 3-5 business days to which i was so happy. I did receive all my package data,sms and airtime on the 3rd of June 2017 the same day i upgraded but today is the 12th of June 2017 but still i haven't received a call from MTN to let me know what is happening with my delivery. the worst part of all is , i have been phoning them daily but to get through to them is a war and when u do get through its the same story they give you that the delivery company will contact you but it hasn't happened till today am so frustrated and i don't know whether i should cancel the contract or what please help me am so frustrated</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0