Worst service I have ever received
<p>I received a sms from mtn's insurance department saying my insurance has been cancelled,now I have never requested them to cancel it and on my statement it shows that I am paying my insurance ever month via debit order so I have no idea why it has been cancelled. I jave tried calling this department but have to wait 30 minutes before someone answers the phone,but to top it all off this department is so pathetic that when I have fixed my water damaged phone with them last time it came back working but then with even more problems and after email after email they just decided to ignore me as I havent received a email again. </p>
Good day Kevinandmaryna Oconnell,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance department's supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Kevinandmaryna Oconnell,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance department's supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Still no reponse or feedback regarding this matter and I have sent another email to the insurance department and no reply,not even a automated response. Well I guess this is how MTN treats their customers, they completely ignore them. Well good jobs guys.
Still no reponse or feedback regarding this matter and I have sent another email to the insurance department and no reply,not even a automated response. Well I guess this is how MTN treats their customers, they completely ignore them. Well good jobs guys.