Worst Service i have ever had with MTN insurance.

<p>I have put in a claim for a lost phone about a month ago.</p> <p><br />I have paid the excess after being told that my claim has been approved.</p> <p> <br />After spending hours on hold trying to follow up for my claim during the month, i have been told that i was under insured and have to make yet another payment for my phone to be ordered.</p> <p> <br />I signed a contract and policy when upgrading in order to insure the phone i had, Pinnicle marketing is by far the worst insurance company i have ever had to deal with. Their call centre staff are not trained well, as well as the amount of time that i have spent on hold trying to speak to somebody is honestly rediculous.</p> <p> <br />The fault was not made by me and therefor i should be held liable for any short payments, the purpose of insurance is to put you back in the same position you were before the claim was made.</p> <p> </p> <p>I have now been told that the only options i have is to pay for the shortfall due to somebody elses mistake, or settle for a phone that isnt remotely similar to the phone i had, which i now will be paying a contract for the next year.</p> <p><br />I trust that this will be sorted out, as i havent had a phone for over a month now and it is a huge inconvinience.</p>