Worst Service I have ever experienced!!!Pathetic.

<p><span style="color: #555555; background-color: #ffffff;">I took out insurance for my smartphone last year. This year in February the phone fell and the screen cracked. I reported it on the 8th of February. The phone was only collected on the 29th of Feb. The worst part is though that I still have not recieved my phone back yet!!!!Its been more than 3 months since I reported it in and more than 2 months since it has been collected. I tried everyhing. This is my second complaint here and nothing has happened. I went to the store a few times and they have escalated it a few times, with no success. They do not respond to my emals. I sit on the phone for hours trying to get through to them and the call cuts. You can never get through to the call centre. I am tired and frustrated now. MTN promises a loan phone when your phone is taken in and I have not recieved one either. Apparently they were out of loan phones at the time. And now I have to sit for almost 3 months without a phone!!This is by far the worst service delivery experince I have ever encountered. It is really pathetic. There is no delay in taking out the money from my account every month but they can take their time. This is really unfair. I am paying so much for a phone I do not have and insurance that has now ****** my phone!</span></p>