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Ferichka B
1 reviews | Active since Jul 2019
31 Jul 2019, 13:01
WORST SERVICE I HAVE EVER EXPERIENCED
I app**** online for an additional line as the contract package in question is only available online. I have been trying to get a status update on my online application, I have been referred more than 20 times and given about 6 different numbers to dial. I have been messed around, spoken to rudely. When I have asked to speak to a manager, they are always either on another call or in meetings. Emotionally I am exhausted, I am frustrated, extremely frustrated. I have even gone as far as send MTN a facebook message, visit a branch. This query has gone to the extreme. I have never ever felt this hopeless and frustrated. Absolutely shocking.
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MTN South Africa's replyOfficial
15 Aug 2019, 13:20Y'ello Ferichka Beukes,
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Kindly provide us with the details of the deal and your contact details for us to get a sales consultant to contact you?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Kindly provide us with the details of the deal and your contact details for us to get a sales consultant to contact you?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
MTN South Africa's reply15 Aug 2019, 13:20
Official
Y'ello Ferichka Beukes,
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Kindly provide us with the details of the deal and your contact details for us to get a sales consultant to contact you?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Kindly provide us with the details of the deal and your contact details for us to get a sales consultant to contact you?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team