WORST SERVICE FROM MTN INSURANCE

MTN Insurance, together with Santam, worst insurance ever. My phone was insured with MTN for over 2 years. Last Wednesday, I lost my phone, and filed a claim the same day. To this day, I am still not assisted, still don't have a replacement device. I have been calling every day, and if you won't call, best believe you won't get assisted. yesterday I was told to give them 24hours they were waiting for a PO from Santam. Today, I call, and I am told they meant 24 working hours. They don't care; the customer service is poor, and they are not efficient. Now it means I will have to wait another week before getting a phone because authorisation takes a week, and getting a PO takes another week, and delivery another week, that is a total of 15 working days. If you don't mind waiting that long, then go ahead and insure your phone with MTN working with their insure santam. INSURE