WORST SERVICE FROM MTN AND DSV

Yaz m so upset with this MTN and DSV thing hun....nobody wants to take responsibility for the fact that its been over 4-5 weeks of being approved but not receiving the Handset. MTN distances itself and yet they get the money every month and you are their client /customer for over 10 years and this is how they treat you. DSV is so ***********, I don't know how they still have clients like MTN when they treat customers like ****. Drivers call to say they are bringing the package and then call to say the package is not in the van, when you call dsv, nobody knows how this happened? What are their processes when loading the van? Is there no systems to check /verify what the driver is delivering? These are but a few questions which make one wonder what exactly is going on? Could it be that the phones are being ****** by the DSV personel/drivers? And why does MTN not verify if their customers actually receive the package?

The *********** driver by the name of Mvelo who confirmed that he has the package and then 20min later called to say that the package was not in his Van....we were told that he returned the package as damaged or open.... How and who had opened it? And why would he say that its not in the van?

Who must be held responsible for this blatant disregard of customers? MTN or DSV?

On the 28th of December we were told this was gonna be investigated, i have received no feedback from MTN or DSV.