SS
Sizakele S
1 reviews | Active since Nov 2015
16 Nov 2015, 06:47
WORST SERVICE FROM MTN AFTER THEY STOLE MY MONEY!!
I have just recieved the worst and most disgusting service from MTN SA!!! <br> <br> Recharged my data bundle 10minutes ago and it was depleted before I could even connect it to my modem!! Called MTN to try and find out what has happened to both my data and airtime and the rude as hell call center agent told me there is nothing he can do because he only sees 250mb on his system and I should call again tomorrow and he hung up, Ronald, that's his name! MTN IS JUST TURNINGINTO THE WORST NETWORK OF ALL TIME!! <br> <br> MTN doesn't value customers!<br> <br> #Very****edOff<br> <br> ***<br>
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MTN South Africa's replyOfficial
16 Nov 2015, 12:30Hello sizaj,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team and requested that the data depletion be investigated and for them to also address the poor service received.
Once again we do apologize for the breakdown in service received.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team and requested that the data depletion be investigated and for them to also address the poor service received.
Once again we do apologize for the breakdown in service received.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Nov 2015, 12:30
Official
Hello sizaj,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team and requested that the data depletion be investigated and for them to also address the poor service received.
Once again we do apologize for the breakdown in service received.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team and requested that the data depletion be investigated and for them to also address the poor service received.
Once again we do apologize for the breakdown in service received.
Regards
Tim
MTN Complaints Management Team: REQ:***