Worst service from MTN

I was contacted by MTN on the 14th of September 2017 to upgrade my contract with them and agreed to another 2 year contract with them. Part of my agreement was that i would like to take out insurance on the phone as it is a very expensive phone. I was told that someone would contact me to arrange to take out insurance on the phone but until today,2 months later, I'm still waiting...

I have phoned the call center several times but never get to speak to anyone in regards to taking insurance on my phone, ive just been put on hold for up to 30 minutes and then the call automatically cuts out.

In between the attempts to contact MTN via phone call ive also sent several emails to their customer service department, but they only send out an automated response saying someone would contact me but this also never happens.

Ive even gone into a MTN store to resolve the matter and was told that i had to phone MTN as the store could not assist me!

This is the worst customer service ive ever experience in my life and would not recommend MTN to ANYONE ever again!

Cant believe i have to beg for service....