1 reviews | Active since May 2015
Worst service from Mtn
<p>On the 31st of January 2017 I was ******. My contract phone was part of the assets I losed, I insured it with Mtn. I went to open a case and submitted the required documents to Mtn on the following day (1/02/2017) at canal walk mall cape Town . They told me I'll get feedback within 48hrs but that hasn't happened. I'm still waiting clulessly. When I call the callcentre, after giving them my I'd number to track my claim they drop the call,it happened several times .I never expected this kind of service from a huge company. They don't care. </p>
Dear Yonela,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have escalated your enquiry to Pinnacle insurance. You should receive feedback from them with regards to your enquiry very soon.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Tarryn - MTNSA
Dear Yonela,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have escalated your enquiry to Pinnacle insurance. You should receive feedback from them with regards to your enquiry very soon.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Tarryn - MTNSA