1 reviews | Active since Nov 2016
WORST SERVICE FROM MTM INSURANCE!!!
<p>I sent my iPhone 6 for a simple cover re-pair and MTN insurance has had my phone for over a month!!! I cannot get through on a call centre to communicate with anyone - this is totally unacceptable!!! How can they expect a person to be without a phone and without providing a temporary phone for this long. What a terrible service. I am outraged!!</p>
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***