1 reviews | Active since Sept 2015
Worst service experince of my life - MTN *******
Left Cell C for MTN because I thought it couldn't get any worse. I was so wrong. I signed up through iStore on a Minute100 contract which included an iPhone 6 plus 500mb data, 100 minutes talk time and I think 200 sms's, all for R499 per month. This was the ONLY contract iStore were offering from MTN at that price! My contract began on 1 April. Everything was okay for April-June, except for constant striking so no call centre. I went on holiday in June, and came back in July, put back my MTN sim card in my phone, and..NOTHING. This continued. I visited both the MTN store and the iStore on multiple occassions, and the best response I got from MTN (still no call centre) was, just wait for your next debit order and then see what happens. Resigned to the fact of poor service, this is what I did. The debit order went off (a week now with no phone), and... R100 airtime. No data, no minutes, no sms. just a \usage limit". Following this"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have contacted you, no availability.
Please can you send to me the copy of the contract signed that reflect that data and SMS is included in the package. Once received and if the contract reflect that this should be added the account will be credited and corrected. My email address is ***
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have contacted you, no availability.
Please can you send to me the copy of the contract signed that reflect that data and SMS is included in the package. Once received and if the contract reflect that this should be added the account will be credited and corrected. My email address is ***
Kind Regards,
Alice van der Merwe
***
