Worst service experience ever

Worst service experience ever and MTN South Africa couldn't be bothered because they don't respond when one complains Just spoke to a customer service agent who couldn't change my statement delivery email address after I have not received my statement for 17 months of paying diligently. She just told me I'm crazy my email address is correct. After authenticating that she was speaking to the contract holder she couldn't change my status from Mr to Miss She could change my debit order banking details What kind of a ****** show are they running Not to mention there insurance it took them 5 months to give me feedback on a phone claim Yeah neh