WORST SERVICE EVER- They don’t want to cancel the service yet continue debiting my account!

I am very unsatisfied with MTNs service. I went to the Ferndale on Republic store on the 2nd of February 2025 to return the home router, I was told I cannot return it without the order invoice document. I was given a contact number to call and request for it to be sent to me. I called that number for 3 weeks with no assistance, being transferred from one department to another, some consultants would keep me on hold and end up disconnecting the call. Getting the order invoice was a nightmare. I eventually got it. I took the router to the store with the document and I was now told that they can take the router but cancellations are done telephonically, I have to call a cer*****y department to do so. I filled out a subscriber cancellation form and was given an IRM number.

I called the department I was advised to call and yet again, no one was able to assist. One of the consultants told me there was no cancellation request logged and cancellations are done in store. I requested to speak to a supervisor, the supervisor promised to sort it out, escalate the issue to the Ferndale store manager and give me a call back once everything has been sorted. I am still waiting for her call till today.

It’s been 3 months and MTN is still debiting my account for a service I am not using and a product I do not have.

I keep on reversing their debit orders which is affecting my credit rating. I have emailed customer care so many times. They ask for my ID and then there is no response from them after that. I am tired.