Worst Service Ever & Such Bad Attitudes!

I knew I was making a huge mistake when re-signing my contract with MTN. So yes this is my own fault for trusting MTN to get it together. My contract is R299 per month, yesterday I received an sms stating they will be deducting R609.40 from me...ummm why???? Oh they send their debit order requests 22 days before end of month and there is nothing they can do. According to MTN I must let it happen and then fight for the outstanding balance back, or I must transfer my money out of my account, let it bounce and then pay the balance (so my credit record can look bad?) Spending hours on the phone doesnt help. Samukeliswe - basic requests arent followed, surely it cant be that hard? Her supervisor Narbana, was unpleasant stating that there is just nothing they are willing to do. When asking for her supervisor, I got a blatant "No". When arguing it, I finally got a "she will call you sometime". Why is it always a struggle with MTN, it is never easy sorting anything out. Your Social Media platform is useless - no one ever replies. And your call centre is a HUGE NIGHTMARE!