Worst Service Ever, shouldn't have taken a contract with them

Never, never in my life have i ever been so disappointed in the service that weve been receiving for the last 5-6 weeks...

My boyfriends sony xz is barely 3 months old when we started experiencing issues with it.. Went to MTN in potchefstroom mooirivier where we upgraded to the sony xz.. While the docs were signed to send the phone in we told the lady there clearly to note, that any communications needs to be sended to me.. Whereby it wasn't... I had to phone the whole time to follow up not once was i informed about what's happening..

After roughly 2 weeks i called in and was informed that we didn't accept the quote that was sended to my partners phone, after clearly stating that communications had to be sended to me, and that the phone is back in the branch again never fixed...

A week and a half passed after calling them every day and finding out when will the phone be sended in again after the mistake that they made... After being fed up!!! They sended the phone back...

In last week the repairing center informs me that the phone will be sended back to the branch AGAIN!!!, bacause the branch was supposed to send it to SONY in the first place...

So this phone is being sended up and down the whooooooole time!! Without it being fixed..

SO DISAPPOINTED, I WANTED TO MOVE TO MTN, BUT AFTER THIS EXPERIENCE I WOULD MAKE SURE THAT EVERY PERSON I DEAL WITH..IN WORK AND OUTSIDE WORK TO NOT TAKE A CONTRACT UP WITH YOU GUYS...