KV
Karel V
1 reviews | Active since Apr 2015
14 Apr 2015, 22:35
Worst service ever received
MTN has leached my data bundles. The call center kept putting me on hold, or asking silly questions. Eventually, I received an automated response stating that I have reached the monthly limit for allowed calls and duration, and that subsequent calls will be billed.<br> In other words, MTN is willing to bill me to resolve the complaint about their inabillity to deliver a service that is already paid for!<br> This is absolutely unacceptable. I am changing my ISP
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
30 Apr 2015, 15:54Hello krlvorster,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply30 Apr 2015, 15:54
Official
Hello krlvorster,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
