Worst Service Ever received

I called in on the 20th to load a 2GB bundle on my contract which I was advised it has been loaded. I called twice after a few hours have passed which I never received which I was promised to be called back. I called again about 4times which no assistance was given, since then I have spoken to about 10agents which kept loading new bundle and having me wait 2 - 24hours which I never receive it and the excuse is always \there is no feedback on the system". To date they have loaded this bundle 4times and was given reference *** + *** + *** and was even requested to send an email to a Ziyanda who never responded to both email sent to her advising I DID NOT RECEIVE THE BUNDLE. Is this really the kind of service I am paying for"