Worst service ever received

I contacted MTN and asked for the Director of MTN's details before I go on Hello peter and the Media with my complaint. I have all the people's names that I have been speaking to at MTN, Kristin, Kyle @ Retentions, Fezeka Hlaba, Sindiswa Ndlovu, Linda, Marvin Africa, Miki, Angelique, Cleopatra Ogle and not one of them could assist. They ignored all my emails, messages and calls. They were beyond useless .<br> <br> My son got ****** on Friday night and his Samsung was taken. His contract expires next year July. I have been asking if my son's existing contract can be cancelled and if he can take out a new contract. He had no insurance however he was not negligent by losing and damaging his phone and should not be penalised in anyway. Being ****** was beyond my son's control and all I am asking is for MTN to show some empathy which I doubt they have because not one of the above staff told my son that they were sorry what happened to him. My request is for MTN to cancel my son's existing contract without any early termination being charged. MTN should be looking at each case on its own merit and award their customer's accordingly.