PE
Petro E
1 reviews | Active since Jul 2015
25 Mar 2019, 09:16
Worst service ever - now even more bad. Do not use MTN
I send in a compaint about MYN last week. I got the following response from them via SMS on Friday: Y'ello. We are in the process of reactivating your services, whicj could take between 2 and 24 hours. It is now Monday and they now even suspended my incoming calls as well as SMS's. Now I ask you - after you got reaction from them, they suspended even more services. It was my birthday yesterday. I am a lady of 61 and I could not receive one single call from any of my friends or family. Now I ask you - is this the service we can expect from MTN after 20 years? Please look at my review from last week as well
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Petro E's updateReviewer Update
25 Mar 2019, 12:17Good afternoon. Thank you for the feedback. However, I normally pay my account on the 2nd last day of the month as I then get paid. I presume you again did not go to any trouble to clain the R175.00 from the insurer that does not want to refund me. In the same breath, you promised me that the service will be restored without paying the R209 as - if you deduct the R175.00 that is owed to me by your iunsurer, I will only be shorting ; feeble R40 until the 28th - when I will be paying my account. I have been battling with this for 3 weeks now. Do take note that I am highly disappointed in your service. For example:
1. I can not phone MTN as my service provider on 135 as that has also been suspended. So how do I reach you?
2. The insurer is not willing to refund me - they want to refund you. But you are not willing to help me with the refund claim - not will they but you are my service provider. So I want you to sort it
3. I get a message from you that you are going to lift the suspension. This was a lie
4. Now you have other stories but the biggest disappointmrent is the fact that you do not want to help me with the refund. Seriously. Nobody told me that I have to cancel the insurance myself at MTN and now you are not interested in helping me to sort it. Once again, they want to refund you - not me
5. You told me you were giving me 24 hours before you will suspend my account. I thought that would help me to get the problem sorted with you. 2 secionds after the message you suspended the service. Again a lie
6. You deduct the money for the insurer off my account and pay it over to them - so you should claim it back - not me
7. In short, you **** to me all the time. Really!! I will pay on the 28th - as I do not lie. But someone still owes me R175 and again - I am a pensioner. R175 might seem like a very little amount to you but to us it buys a lot of necessities
8. And so on and on and on.
So when I pay you on the 28th, how do I contact you to ask you to lift the suspension and is that also going to take 3 weeks?
PE
Petro E's update25 Mar 2019, 12:17
Reviewer Update
Good afternoon. Thank you for the feedback. However, I normally pay my account on the 2nd last day of the month as I then get paid. I presume you again did not go to any trouble to clain the R175.00 from the insurer that does not want to refund me. In the same breath, you promised me that the service will be restored without paying the R209 as - if you deduct the R175.00 that is owed to me by your iunsurer, I will only be shorting ; feeble R40 until the 28th - when I will be paying my account. I have been battling with this for 3 weeks now. Do take note that I am highly disappointed in your service. For example:
1. I can not phone MTN as my service provider on 135 as that has also been suspended. So how do I reach you?
2. The insurer is not willing to refund me - they want to refund you. But you are not willing to help me with the refund claim - not will they but you are my service provider. So I want you to sort it
3. I get a message from you that you are going to lift the suspension. This was a lie
4. Now you have other stories but the biggest disappointmrent is the fact that you do not want to help me with the refund. Seriously. Nobody told me that I have to cancel the insurance myself at MTN and now you are not interested in helping me to sort it. Once again, they want to refund you - not me
5. You told me you were giving me 24 hours before you will suspend my account. I thought that would help me to get the problem sorted with you. 2 secionds after the message you suspended the service. Again a lie
6. You deduct the money for the insurer off my account and pay it over to them - so you should claim it back - not me
7. In short, you **** to me all the time. Really!! I will pay on the 28th - as I do not lie. But someone still owes me R175 and again - I am a pensioner. R175 might seem like a very little amount to you but to us it buys a lot of necessities
8. And so on and on and on.
So when I pay you on the 28th, how do I contact you to ask you to lift the suspension and is that also going to take 3 weeks?