BM
Boitumelo M

1 reviews | Active since Sept 2016

19 Nov 2016, 08:22

worst service ever MTN SUCKS What happened to my airtime???

<p>MTN is the worst service provider my airtime keeps on vanishing into thin air! I called the call centre and did not receive any service all I was told was "your apps automatically update" when she did not even take my cell phone number to verify this !! I am on prepaid I buy daily airtime and data bundles, immediately when I switch on my data my airtime vanishes but the data is still there how???? Its not enough that your data is ridiculously expensive now I have to buy artime that I don't use. I demand answers because I don't get any joy from this network just frustration.</p> <p> </p> <p>What is happening to my airtime???</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply21 Nov 2016, 16:13
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please note that a billing query has been logged for investigation, reference number: SMC/***.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

BM
Boitumelo M's update25 Nov 2016, 16:45
Reviewer Update

I am still waiting for feedback and in the mean time my airtime is still vanishing!