WORST SERVICE EVER MTN DOES NOT WANT TO RICA MY SIMCARD

Today my phone and my simcard which was order last week was delivered after some hassle with mtn, to my surprise my new simcard has not been rica'd even though i provided all the necessary document to the sales department for it to be rica'd when my application was being made ive been calling mtn from 11 am to till now and no one has assisted me all ive been told is that they have escalated the matter and my simcard will be rica'd by end of business today since the matter has been escaled. The people i spoke to who didn't was Ennie Mothwa who was a supervisor who promised to escalate my matter but only sent an email when i called to check the other supervisor i spoke to malohle mamakoko who asked me to re send my documents so he can rica my simcard immediately he said it wont even take long i sent my docuements and my simcard is STILL not rica'd. i aslo just spoke to Nothema Nhelake(sp) from the contracts department and she was non-chalant about my issue and didnt care to assist it sounded like she was talikng to me just because she had to. i was told by consultants they were going to call me back but i had to do the calling back because no got bakc to me i've gotten different stories from MTN consultants from 11am to 5pm. this has been the worse service ever especially for someone who has a new contract with mtn. THE WAS A REASON WHY I SPECIFICALLY ASKED MY MY THINGS TO BE DELIVERED TODAY MTN HAD INCONVENIENCED ME PROFESSIONALLY AND FINANCIALLY