WORST SERVICE EVER MTN

Good day I would like to log a complaint regarding my MTN Contract. A Van Tonder MTN Account Number A*** 1. I have upgraded October 2020 at MTN Kolonnade, Pretoria. My Upgrade was for an Iphone 11 they did not have stock in store so they requested to deliver the phone to my home address. 2. I received my phone the next week. After 2 week the phone's battery did not last half a day and the phone got very hot.3. I took it back to the MTN Store at Kolonnade, and advised me the repairs would take 3-4 weeks. 4. After 4 week I phoned to follow up on my phone. The consultant was very confused and he said he would phone me back, he phoned back advising that the phone has not even been collected from the store for the repair works. (I had to struggle with my old phone) This was in November last year.5. I phoned on a weekly basis to follow up on my phone's repairs as MTN did not bother to keep in touch with me or keep me updated on the progress of the phone's repairs. 6. On the 15th of December they phoned me to come and collect my phone. They told me that they exchanged it for a new one, on my way to the store they phoned and advised that it must be delivered and not collected. 7. They called me and told me it would be delivered on the 18th of December. I advised them that I am leaving for Holiday on the 19th, and they assured me it would be delivered in time. 8. Needless to say the phone was not delivered. (Lame excuses was given for why it was not delivered) 9. I phoned them continuously during December and beginning of January with no luck in getting my phone. 10. The Manager Belinda at MTN Kolonnade suggested that we must cancel the contract and renew it again. She told me that her System did not want to release my phone which I do not understand and at this stage I am fed up.11. I went back on the 8th of January 2021 to cancel the contract and the Manager Belinda assured me that it will be sorted and I will not be liable for any cancellation fees. 12. It is now 1st February and we are still waiting for the contract to be cancelled. 13. I am fed up with excuses. I don't want to be a MTN customer anymore. I have paid for the UPGRADED Contract now for 4 months without my new device. This is unexceptable. 14. I am going to address this to the media and hello peter and ombudsman. The service is poor and the communication even worse.15. I am requesting my contract be cancelled immediately without any cost. I want to be credited for the payment towards the device, I would appreciate it if you can give me feedback ASAP. Thank You Anelise van Tonder